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Case Management Framework

Case Management Framework

From manual reviews to automated governance.

Case Management Framework is a modular, scalable, and secure solution designed to simplify and automate supervision and compliance processes across diverse domains. Built with Angular (front-end), Spring Boot microservices (backend), and Spring Cloud Gateway, it ensures seamless integration, high performance, and security.

The framework addresses challenges like manual processes, compliance gaps, and lack of transparency by delivering workflow automation, rules-based decision-making, and advanced analytics. With its flexible architecture, organizations can easily introduce new case management domains such as passport services, driving license management, or childcare supervision by defining workflows and rules without overhauling the system.

Benefits

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Efficiency & Cost Savings

Automates repetitive processes, reducing manual effort and operational costs

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Faster Time-to-Market

Quickly roll out new case types without rebuilding the platform

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Improved Compliance & Governance

Enforces policies and ensures accountability with automated rules and audit trails

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Scalability & Future-Readiness

Cloud-native microservices allow the system to scale as demand grows

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Better Decision-Making

Analytics and dashboards provide real-time insights for informed supervision and policy actions

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Enhanced User Experience

Intuitive Angular front-end ensures smooth navigation for caseworkers, supervisors, and administrators

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Features

Here are the key features of HSC’s Case Management Framework:

Workflow Orchestration

Powered by Flowable, ensuring cases move seamlessly across stages and stakeholders.

Business Rule Engine

Integrated with Drools for dynamic decision-making, policy enforcement, and quick rule updates.

Notification Workflow Management

Dedicated workflows for notifications received from external systems (e.g., court case hearings, foster care alerts), ensuring timely action and compliance.

Form Flexibility with JSON Schemas

Forms are generated dynamically using Angular Formly. JSON schema-driven design enables field-level customization without changing UI code.

Offline Sync Support

Users can work in low/no connectivity environments, system auto-syncs when back online.

Multi-Tenant Architecture

Built to serve multiple organizations securely within a single deployment, with strict data isolation and tenant-aware configurations.

Advanced Analytics & Reporting

Built-in dashboards for monitoring compliance, performance, and trends.

Seamless Integration

Easily connects with legacy systems, third-party applications, and external data sources.

Security & Compliance

Robust user access controls, audit trails, and regulatory compliance features.

Extensibility

Quickly configure and launch new case types (e.g., passport, driving license) by defining workflows and rules, minimizing development effort.

Use Cases

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    Child Care Case Management (CMS)

    Manage child welfare cases with automated workflows for assessments, follow-ups, and compliance checks

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    Driving Under Influence (DUI) Management

    Track, monitor, and manage DUI cases with integrated reporting and compliance workflows.

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    Generic Case Supervision Services

    Adaptable to any sector (finance, healthcare, government, or legal) that requires structured case handling, audits, and supervision

Accelerators

Achieve transparency and efficiency in every case.

Discover how HSC’s Case Management Framework automates oversight with intelligent workflows.

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Achieve transparency and efficiency in every case.
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