Managed NOC

Overview

A network operations center (NOC) is typically defined as the centralized location for an organization’s networking team. Hence, this team typically manages company servers, firewalls, databases, and IoT devices—anything IT network-related.

It may sound tempting for a business to run its own network operations center in its facility. However, staffing, providing hardware and software, and housing the actual Network Operations Center (NOC) in an appropriate facility to protect the equipment (with proper cooling, power redundancy, immediate fire suppression, etc.) can cost millions of dollars. Therefore, outsourced NOC services are very much sought after by businesses to prevent downtime, which has recently proved costly and catastrophic for businesses on the web or cloud.

HSC provides proactive network monitoring services that address the health and performance of network infrastructure. With our 24*7 network operations support, we ensure any problem is identified and resolved promptly. Consequently, this reduces the downtime and minimizes the impact on network operations. Additionally, we support the assigning and handling of customer tickets, maintaining security, and monitoring various tools and alerts for quality assurance, reporting, dashboards, and more.

Network Operations Support Offerings by HSC:

• Network monitoring services and updates
• Reporting on network health to help optimize network performance
• Communications management – responding to events, issues, and downtime
• Troubleshooting connectivity issues on network incidents and problem resolution
• Infrastructure and procedural changes under change control
• Monitoring and managing firewalls to ensure ongoing network and business security
• Equipment Inventory Update and Spares Warehousing & RMA Processing
• Monthly/quarterly/annual reporting

HSC’s Managed Network Operations Center Services:

Network Device Configuration:

HSC can configure, install, update, and troubleshoot IT infrastructure like Wi-Fi, servers – Linux & Windows, voice solutions, firewalls, switches, and routers. Additionally, we also implement, optimize, and automate network device configuration backups.

Network Monitoring:

We provide proactive monitoring to prevent major incidents and solutions to fix day-to-day issues. Our network operations center team has expertise in alerting and ticketing tools like Pager Duty and ServiceNow and network management tools like SolarWinds, Cisco Prime, DNAC, and Live Action.

Network Event Management & Incident Resolution:

Engineers at HSC aid in identifying and resolving network security events and provide monthly incident resolution metrics. We at HSC Adhere to ITIL protocols – Incident, Change, and Problem Management in ServiceNow. HSC also follows the Major Incident Management process responding to Priority 0, 1, and 2 incidents in ServiceNow as per defined SLAs.

Network Automation:

Through continuous automation and integration of tools in our ecosystem, we create and manage centralized dashboards for our network engineers by integrating all the necessary tools.