Overview
Organizations today need agile, automated, and connected workflows to stay ahead in a rapidly evolving digital landscape. With deep expertise in ServiceNow implementation, customization, and integration, we help enterprises streamline IT operations, enhance employee experiences, and drive intelligent automation.
From IT Service Management (ITSM) and IT Operations Management (ITOM) to Customer and Creator Workflows, we enable businesses to optimize processes, improve service delivery, and achieve digital transformation. Whether you’re looking to configure, integrate, or scale your ServiceNow platform, HSC’s specialists bring the knowledge and insights to maximize its value for your enterprise.
Expertise
IT Service Management (ITSM)
- Enable efficient service delivery with automated workflows
- Optimize incident, problem, and change management
- Improve IT service efficiency with self-service portals & AI-powered chatbots
IT Operations Management (ITOM)
- Enhance IT visibility and infrastructure health monitoring
- Implement predictive analytics for proactive issue resolution
- Automate cloud and hybrid environment management
IT Asset Management (ITAM)
- Streamline hardware, software, and cloud asset tracking
- Ensure compliance and cost optimization with better asset utilization
- Improve licensing, procurement, and contract management
Customer Service Management (CSM)
- Automate incident management for customers
- Enable omnichannel support for seamless interactions across platforms
- Integrate virtual agents to provide instant solutions
- Enhance service efficiency with real-time tracking and customer feedback loops
ServiceNow Configuration, Customization & Integration
- Configure custom workflows, dashboards, and automation tailored to business needs
- Customize modules to align with unique enterprise requirements
- Enable seamless integration with third-party applications, legacy systems, and cloud platforms
ServiceNow Administration & Migration
- Provide ongoing platform management, governance, and support
- Assist in migrating legacy ITSM and business processes to ServiceNow
- Ensure seamless upgrades and version transitions with minimal disruption
Certified ServiceNow Experts at HSC
HSC’s ServiceNow capabilities are honed through certified expertise across key platform areas. Our team holds multiple ServiceNow micro and suite certifications covering:
- CMDB configuration and health
- Application development and automation
- Predictive intelligence and integration
- UI/UX customization and low-code tools
- Service portal design and orchestration
These credentials ensure we deliver scalable, intelligent, and high-performance ServiceNow solutions tailored to enterprise needs.
Case Study
Streamlining ITSM with ServiceNow
HSC implemented ServiceNow ITSM to help a global cruise line overcome limitations of its legacy system. The solution streamlined the IT service management across key processes, through advanced automation and AI integration.
Business Context:
The cruise line was constrained by a legacy system that lacked flexibility, scalability, and AI readiness. Complex workflows were difficult to automate, and visibility into IT operations was limited. They needed a modern, cloud-based solution to transform IT service delivery.
Benefits:
By deploying ServiceNow ITSM, HSC delivered:
- End-to-end implementation of Incident, Problem, Change, and Request Management
- Seamless data cleanup and migration from the legacy platform
- Custom workflows and automation tailored for specific business needs
- AI-driven capabilities for smarter service handling
- Real time dashboards and reports for IT visibility
- Reduced load on service desk and improved user experience
With ServiceNow in place, the cruise line gained a scalable, intelligent ITSM platform that drives efficiency and enhances service delivery.
