With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Hughes Systique Corporation's (HSC's) Technical Support practice focuses on providing round the clock support to vendor’s systems in a cost efficient way. HSC works closely with both OEMs and TSPs; and is consequently uniquely geared to address the needs of global Network Service Providers.
HSC has in-depth knowledge of technical support in VAS,OSS, BSS and IN domains. As technical support provider HSC works with some of the leading global names to provide multitier support for their innovative and cutting edge solution portfolios.
HSC's technical support services offerings to OEMs include:
- 24 * 7 Technical Support for OEM’s software components.
- SLA bound deliveries
- 3rd Party co-ordination to allow only one interface to customer
- Deployment of solutions in live platforms
- Automated Preventive Maintenance to help identify the issues proactively
- KPI Monitoring
HSC's technical support services offerings to Telecom Operators include:
- 24 * 7 Technical Support for the operator’s network.
- Round the clock Network monitoring
- 3rd Party co-ordination to allow only one interface to customer
- SLA bound deliveries
- Deployment of solutions in live platforms
- Automated Preventive Maintenance to help identify the issues proactively
- KPI Monitoring