Communications Test Solutions

Abstract: The OEM was looking for a capable partner to provide a cost effective solution for round the clock technical support services for their VAS Products, to 3 operators in Europe. The product line consisted of products like WAP Gateway, SMS/MMS Gateway, AAA servers, Statistics Platform and others.

HSC Solution: HSC successfully transitioned support from the existing Europe team and has been providing support for more than one and a half years.

Customer Benefits:

• Impressive cost savings in project execution
• Multiple support levels (Tier3 and Tier4) being supported by same team leading to cost saving in long run
• Significant improvement in the turnaround  time
• 100% SLA Adherence