Network Management & BOSS
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| Oracle BRM System implementation |
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Key Technologies : Oracle BRM, C, Java, Shell Scripting, Weblogic, J2EE, JSP/Servlet , Crystal Reports
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Abstract: BRM system implementation provided billing System automation involving various Business processes. It involved creation of billing catalog which included basic plans to complex plans, automatic creation of billing accounts based on automatic interface with file based ordering, included automatic purchase of the billing plans for the subscriber based on the input feeds, involved rating and billing customization as per the client requirements, automatic invoice generation and presentation, payment collection.
This BRM implementation also involved integration with payment gateway to collection online and batch payments and integration with taxation system to apply correct taxation on the customer’s invoice based on customer’s location.
This implementation also provided creation of a website to allow CSRs and end users to collection of payments, online invoices, update of billing address and payment method etc.
Customer Benefits:
- Improved customer service
- Reduction in calls to the call centers.
- Automation of account Management
- Payment collection automation
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