Network Management & BOSS

Abstract: BRM system implementation provided billing System automation involving various Business processes. It involved creation of billing catalog which included basic plans to complex plans, automatic creation of billing accounts based on automatic interface with file based ordering, included automatic purchase of the billing plans for the subscriber based on the input feeds, involved rating and billing customization as per the client requirements, automatic invoice generation and presentation, payment collection.   This BRM implementation also involved integration with payment gateway to collection online and batch payments and integration with taxation system to apply correct taxation on the customer’s invoice based on customer’s location.   This implementation also provided creation of a website to allow CSRs and end users to collection of payments, online invoices, update of billing address and payment method etc.   Customer Benefits:
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Abstract: This implementation of BRM system involved following functionality   Automated order Management which included integration with ordering system. This included automatic account creation upon request from ordering system, purchasing of billing plan and handling of seasonal suspensions and terminations. Implementation of collections process which included identification of delinquent accounts, sending dunning letters and emails, initiation of automatic service lock and unlock, termination of services, referral to collections agency and  automatic write-off of A/R if not collected. Interface with IVR System included creation of a JMS based wrapper over billing system to provide  capabilities like getting account balance, last statement balance, last payment, collecting payments and changing payment method. Customer Benefits:
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Abstract: Directway Support System (DSS) is an Operations and Business Support System for process automation for providing satellite based broadband services. It has the following functions Ordering Provisioning/Installation Billing Customer Care Self Care Portal The customer had a requirement to carry out complete release testing , periodically available from their development team, to ensure its flawless working before deployment in live network.
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Abstract: Every equipment manufacturer requires a solution for the element management of the equipment. Traditionally, an EMS is built custom to the requirements of the network elements that it has to manage. When the equipment manufacturer builds a new product line or upgrades the existing one, the cost to port / re-engineer the existing EMS becomes a major hurdle for the change.
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Abstract: The broadband service provider required to manage and monitor a satellite based network. Key business needs were as follows: Order handling Deals / offerings management Service management Service activation Fault management Event correlation On top-level system was designed as follows: J2EE/EJB based online transaction processing application was developed for order handling, service activation and deals / offerings management hp OVO based solution was developed for service management, by customizing OVO templates hp NNM based EMS was developed for standard infrastructure elements A custom EMS was develop for network management of specialized satellite terminals A top-level NMS was implemented using SMARTS, for event correlation of the entire system Operation staff was informed via SMS and emails when any problem occurred in the network.
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Abstract: Key business need was to leverage today's best of the breed "off-the shelf" products, and lay the foundation for a next generation AI based NMS Solution with multi-vendor and multi-platform capability. HSC evaluated best of breed "off-the shelf" NMS products like Netcool, Openview, SMARTS, Voyence, InfoVista, ARS, OmniCenter Selection of products was based on following parameters: Maturity of the product Scalability of the product w.r.t.
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Abstract: The need was to develop a CPE agent compliant to TR-069 and TR-098 specifications for management by ACS. CPE agent was required to facilitate management of TR-069 based accessible parameters (TR-106) and support data model for provisioning of a voice-over-IP (VoIP) CPE device (TR-104). A CPE agent was developed in compliance to TR 069, TR 104 and TR 106 specifications. Salient features of the CPE Agent are follows: Initial CPE configuration, Re-provisioning at any subsequent time, Vendor-specific configurations. Status and performance monitoring of the CPE. File download initiation, dynamic notifications. The solution supports: All mandatory Events Notifications. All mandatory SOAP based RPC support. HTTP message exchange between CPE and ACS Server using Secured Transport (SSL 3.0 /TLS 1.0) and X.509 certificate verifications. Customer Benefits: Specification based agent allows for extensible and flexible design. Many companies and operators have adopted TR-069.
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