Delivery Model
AT HSC, our 'Best Shore' delivery model ensures that work is effectively divided between the onsite teams and the delivery team in India. This, coupled with our extensive telecom domain expertise will help you to extract maximum value by outsourcing your application development.

Delivery Model

Our project management methodology takes the advantage of this delivery model in all the phases:

  • Project ramp up phase
  • Execution phase
  • Support phase

Project ramp up phase

This transition phase is very critical to establish the right organization and project structure.
 Key Milestones of this phase:
  • Core engineering team identified
  • Project plan development by joint teams
  • All resources identified per project plan
  • Training on customer specific technology initiated and process ramp-up begins
  • Core team posted at partner's site for knowledge transfer

The successful end of this transition is marked by:
  • HW/SW transfer completed
  • All planned resources in place
  • Lab infrastructure ready
  • Communication link set-up
  • Joint Project plan signed off
    • Release management plan
    • Test and integration plans
    • Build Phase
    • Test Phase
    • System design
    • Customer integration
    • Acceptance phase
    • Tracking of delivery performance against the quality metrics identified

Execution phase

Key Milestones of this phase:
  • Full ramp up of project according to plan
  • Customer feedback channels set-up
  • All management review processes in place
  • Core team begins work

Support Phase

In case of product, we offer:
  • Level-1, Level-2 & Deep-support
  • 8x5, 8x7 or 24x7
  • SLA monitoring, reporting and escalation processes
  • Knowledge based response capability
  • Supported by CRM

In case of projects, we offer:
  • On-site/Off-shore support during integration phase
  • Support team within the ODC structure
Software Development